Cancellation and Refund Policy:

1. 1. Cancellation due to reasons not attributable to NOT@MRP, that is, in the event you provide incorrect phone numbers, or that you were unresponsive, not reachable or unavailable during the delivery of the services offered to you, shall be non-refundable in nature.
   2. There may be cases where NOT@MRP is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to NOT@MRP, Restaurant Partner/Store. In such cases, NOT@MRP shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged, you are eligible for a refund of the order value or any part thereof, the said amount will be reversed to you.
   3. No replacement / refund / or any other resolution will be provided without Restaurant Partner’s/Store(s)’ permission. We will need to verify the details from the store before we proceed with any refund.
   4. Any complaint, in the absence of the proof, NOT@MRP will not consider the request as valid request and refund or replacement will not be provided in such cases.
   5. You shall not be entitled to a refund in case instructions placed along with the order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant Partner /Store on a best-efforts basis.
   6. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits. Refund amount will reflect in your account based on respective banks' policies. We will refund your money within 5-7 days to the payment method you used at the time of purchase. For further assistance, please contact us at refund@notatmrp.com.